Frequently Asked Questions
Everything you need to know about our handcrafted home goods.
What is the typical shipping timeframe for handcrafted items?
Since many of our home goods are finished to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 5-7 business days depending on your location.
Do you offer international shipping for your furniture and decor?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of the items and the destination.
What is your return policy for home accents?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized artisan pieces are final sale.
Are your wooden products sustainably sourced?
Absolutely. The Artisan's Bottega is committed to sustainability. We exclusively use FSC-certified timber and reclaimed wood from ethical suppliers to ensure minimal environmental impact.
How should I care for my artisan-made textiles and ceramics?
Each item comes with a specific care card. Generally, we recommend hand-washing ceramics and using gentle, cold-water cycles for our hand-loomed textiles to preserve their integrity.
Can I request a custom commission for a specific space?
We love collaborating on bespoke pieces. Please contact our design team via the 'Custom Orders' page with your dimensions and material preferences for a personalized quote.